2019 Conference Schedule

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Sun., June 9 * Please check back for schedule updates 


9:00a - 12:00p





Amelia Island Adventures (Pre-Conference Peer Networking)

TMSA Board of Directors Meeting


TMSA Speed Networking

Island Welcome Reception on the Expo Floor
(Sponsored by Transport Topics)

TMSA Dine-Around (Your Choice of Restaurant)
Mon, June 10  
7:15a Registration Opens
7:30a-8:30a Networking Breakfast (Sponsored by LeSaint Logistics)
8:45a-9:00a Opening Session
9:00a-10:15a Opening Keynote: Experiences: The Seventh Era of Sales & Marketing
10:30a-11:30a 6 Disciplines of a Powerful CX Strategy that Drive Business Results
11:45a-12:45p Interactive Roundtable Discussions (Working Lunches)
Sponsored by SyncShow)
1:00p-2:00p Exhibitor Speed Networking at the Marketing & Sales Expo

Breakout Workshops: 
The Customer Journey Begins with the RFP
Sh*t Happens: Don't Let Service Failures Define Your Customer Experience
8 Ways Transportation Companies Can Improve CX through Digital
Fireside Chat with TMSA Marketing & Sales Executives of the Year

Break at the Marketing & Sales Expo 
3:00p-4:00p CX Emerging Trends & Best Practices in Transportation
6:00p-9:00p Recognition & Compass Awards Program
Tues, June 11  
7:15a Registration Opens
7:30-8:30a Networking Breakfast (including Committee Meetings)
(Sponsored by PITT OHIO)
8:45-9:00a Opening Remarks
9:00-10:00a Charting the Course through Demographic Change
10:00-11:00a Marketing & Sales Expo (Break sponsored by Crowley Maritime)
10:15-11:00a Gaining Access: Break through the Clutter with Compelling Messaging
11:00a-12:00p Breakout Sessions, including:
Omni-Channel Support: How to Create a Seamless Customer Experience
Recruitment to Brand Advocacy: How to Reach, Keep, Engage Today's Drivers
Best Practices: Launching a New Brand with an Integrated Campaign
Selling Beyond Price: Leveraging an Effective Value Proposition
12:15-1:30p Interactive Roundtable Discussions (Working Lunch)
Sponsored by FreightVerify)
1:45-2:45p Breakout Sessions, including:
"Meet The Press" Editors Panel Discussion 
Leveraging Technology to Create Great Customer Experience
Best Practices: Strategy & Design Principles for Transportation Marketing
Pipeline Management: Growing a Book of Business
2:45-3:30p Marketing & Sales Expo and "Island Prize Drawings"
3:00-3:45p Sales Coaching & Enablement: Developing the "A" Team
3:30-4:30p Deep Dive Into the Customer Experience (CX)
3:45-4:30p Build vs. Buy? Increasing Sales through Learning & Development
4:30-7:00p Marketing & Sales Expo Tear-Down
5:30-7:00p TMSA Island Beach Fling (Reception right on the beach!)
(Sponsored by Winmore)

TMSA Dine-Around (Your Choice of Restaurant)

Wed., June 12  
7:15a Registration Opens
7:30-8:15a TMSA Annual Membership Meeting
(Breakfast sponsored by Rush Trucking)
8:30-9:15a The Outlook for the North American Economy
9:15-10:00a TMSA Marketing & Sales Metrics Review
10:00-11:15a Closing Keynote: The Customer Experience: What's Next
11:30a Conference Adjourns
  Amelia Island Adventures (Post-Conference Peer Networking)

* Conference Schedule subject to change. 

Questions? Contact TMSA