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2019 TMSA Logistics Marketing & Sales Conference

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"8 Ways Transportation Companies Can Improve CX through Digital"
The majority of companies today cite "improving the customer experience" as one of their top priorities. According to a recent Gartner survey, more than 50% of organizations plan to invest in customer experience innovations. Many organizations are hiring for the job role of Chief Customer Experience Officer and research has proven that by the year 2020 customer experience will overtake price and product as the key brand differentiator. Join Chris Peer, CEO at SyncShow as he discusses the role sales and marketing can play in impacting the customer experience. He will also share strategies and tactics transportation companies can take to improve the customer experience through digital communications.

About the Presenter: Chris Peer is an expert in business to business lead generation and online sales strategies for manufacturing companies. Having worked with hundreds of manufacturers on their digital communications, Chris is an active speaker on digital marketing & sales strategies. Chris is the owner and CEO of SyncShow, an online lead generation and sales improvement company specializing in sales conversion, lead generation and lead nurturing for manufacturers. Based out of Cleveland, Ohio, Chris has over 25 years of experience in helping manufacturers grow. Specialties: Pipeline Revenue, Lead Generation & Nurturing, Lead Management, Website Conversion Strategies, Customer Communications, HubSpot Partner.