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2019 TMSA Logistics Marketing & Sales Conference

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Panel Discussion: Transportation & Logistics Companies Leading in CX Strategy
The last few years have seen an appreciable increase in the attention paid to the customer experience (CX). However, much of this focus has been in B2C markets. The same is not true in B2B, where CX performance still lags compared to other markets and struggles for attention against a myriad of other corporate priorities. But there are some brands in transportation and logistics that are making it their business to take CX seriously. During this panel discussion, hear from Customer Service and experts from these companies how they’re leveraging CX to make an impact on their business results in customer acquisition, retention and growth.

Panelists: TBA