2019 TMSA Webinar

"8  Ways to Improve Customer Experience through Digital Communications"


The majority of companies today cite "improving the customer experience" as one of their top priorities. According to a recent Gartner survey, more than 50% of organizations plan to invest in customer experience innovations. Many organizations are hiring for the job role of Chief Customer Experience Officer and research has proven that by the year 2020 customer experience will overtake price and product as the key brand differentiator.

Join Nadine Nocero, Director of Client Services at SyncShow, as she discusses the role sales and marketing can play in impacting the customer experience. She also will share strategies and tactics transportation companies can take to improve the customer experience through digital communications. 

About the Presenter: Nadine Nocero is Director of Client Services for SyncShow. In this role, she works with clients to align their overall business growth goals with their digital marketing plans. By taking a strategic approach to their marketing, her goal is to drive more leads through her client's website, shorten sales cycles through lead nurturing and online education, and build overall brand trust for prospects, customers, and employees. As a digital marketer Nocero is passionate about building brands and communicating brand messages online. She enjoys working with companies to create and promote content as a piece of the puzzle to achieving their overall company goals. Her specialties include Content Strategy, Social Media Outreach, Media Relations.