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2019 TMSA Logistics Marketing & Sales Conference

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"Omni-Channel Support: How to Create a Seamless Customer Experience"

Customers and prospects want to speak to you where and how they like to communicate. Yet, not everyone is the same. What does that mean for your sales and customer support teams? How do you know where to reach them? 

Having a successful live chat or quick response time on social media is not enough. Omni-channel support extends far beyond just utilizing multiple channels. You need to have the ability to transfer knowledge through team members and departments. Learn how to cater communication to different demographics and generations and how to establish the best customer experience in your support channels. During this session you will learn how to:

  • Define differences in multi-channel and omni-channel support
  • Understand how to communicate to different types of prospects and customers
  • Learn knowledge transfer best practices for your business

About the Presenter: Jennifer Karpus-Romain serves as Director of Marketing for Intelestream. From journalism to PR to marketing, she has been around the written word for her entire professional life. Previously, she has held roles in the publishing and marketing industries, as well as managing her own content and publishing firm.