Title: North American Lead, Transportation & Logistics Industry
Bob is a proven leader in Transportation & Logistics and IT with 30 years of experience driving improvement in IT innovation, web marketing, customer service, cash management, safety, claims management, acquisition integration, operations and outsourcing. Bob currently serves on the board of the Blockchain in Transport Alliance (BiTA).
Prior to joining Salesforce in 2019, Bob led product development for the Transportation & Logistics group at EXL Service. He also spent 11 years working at Yellow Freight in a variety of roles including VP of Safety & Workers Comp, VP of Quality and director level roles in the project management office, marketing and IT.
Customer Experience and Employee Experience in the Age of Digital
Today's customers and employees demand digital engagement via mobile. Learn how today's most forward thinking carriers are leveraging digital tools to deliver customer and employee engagement using digital technology.
Attendees of this session will learn:
- Trends in Customer / Employee Experience
- Technology to Accomplish Next Generation Customer / Employee Engagement
- Roadmap for Approaching Digital Engagement
Date/Time: Monday, June 12 at 3 p.m.