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Kathryn Charleston

Title: Director, Solution Engineering
Company: Salesforce


Kathryn Charleston is located in Chicago and is an energetic, innovative marketing and sales leader with 20+ years of experience in developing, implementing and launching effective data, lead management and digital transformation strategies. Her proficiency in CRM, Sales and Marketing along with her passionate approach toward collaboration, team-centered action and service has led to her current role as a Solution Engineering Leader for Commercial and Enterprise Accounts in Travel, Transportation, Hospitality and Logistics.  Kathryn leads a team of technology experts that design, build, and demonstrate innovative solutions to address business challenges of Logistics and Transportation customers.  She has worked across various industries with top brands including ViacomCBS, AT&T, Southwest, United Airlines, Marriott, IHG, Six Flags, Sony, Visa, Broadway, NFL, NBA, and NHL.

Ms. Charleston’s ardent approach toward collaboration, team-centered action and service is driven by four leadership principles: the 4 I's: Impact, Influence, Innovate and Impact. Other areas of advocacy are mentoring, recruiting, coaching, and speaking engagements in corporate settings as well as at community & national organizations. She started a mentorship program, MAGIC (Mentoring for Accelerating Growth, Impact and Culture). Kathryn had a vital role in developing with Senior Executives a six-week program that paired small businesses with key leaders in Salesforce. She has provided and supported organizations: that promote STEM education to diverse students; women groups; professional networks; non-for-profits; and major sport teams.

Kathryn has a Bachelor of Science in Business from University of Illinois, earned numerous certifications in Marketing and Technology and professional awards.

Kathryn’s ethos is, “At the end of the day it’s not about what you have or even what you’ve accomplished… it’s about who you’ve lifted up, who you’ve made better. It’s about what you’ve given back.” – Denzel Washington


Customer and Employee Experience in the Age of Digital

Today's customers and employees demand digital engagement via mobile. Learn how today's most forward thinking carriers are leveraging digital tools to deliver customer and employee engagement using digital technology.

Attendees of this session will learn:

  • Trends in Customer / Employee Experience
  • Technology to Accomplish Next Generation Customer / Employee Engagement
  • Roadmap for Approaching Digital Engagement

Date/Time: Monday, June 12 at 3 p.m.