2023 Executive Summit Presentation: Using Empirical Evidence to Deepen Organizational Trust by Cory Scheer, TrustCentric Consulting

Low trust workplace environments that go unchecked will begin to affect an organization deeply concerningly. Quiet quitting, low morale, chronic miscommunication, declining loyalty, high turnover, low productivity, promotions without raises, whisper-level conversations, office bullying, identities wrapped up in job titles, systemic solutions entrenched in status quo and satisfaction surveys with no meaningful or actionable follow-up are just some of the ways that distrust permeates throughout an organization. This all too common reality for many organizations leads to damaged relationships between leaders, employees, and teams, and ultimately affects the customer experience in negative ways.

Increased employee turnover, decreased employee productivity, slumping sales, declining employee engagement, consistently missed deadlines and declining Net Promoter scores are all success indicators directly impacted by organizational distrust.

For leaders, these spiraling indicators can feel lonely, shameful and embarrassing.

For teams, these spiraling indicators can be unsettling, demoralizing and stressful.

For organizations, these spiraling indicators can be uncomfortable, gossip-inducing and overwhelming.